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team leader - contact centre - melbourne in Melbourne CBD

Melbourne CBD, Victoria
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job description

Randstad is proud to have become the second largest HR services provider in the world thanks to our reputation for service excellence and the fact that we're built on recommendations. If you are looking for a company who prides itself on giving each and every employee a career and is focused on people, then being a Recruiter here in our Melbourne office is the right recruitment job for you.

Our efforts in the area of sustainability as a professional services provider have been recognized by our inclusion in the 2015 Dow Jones. Looking back at our local operational performance - significant progress has been made across Australia; our revenue increased and our eleven different divisions grew at or above the market.

About the job

In your job, you are responsible for leading a team of 3 recruitment consultants who recruit for both permanent and temporary roles across the call centre space.. The types of roles you and the team recruit for are typically inbound and outbound sales agents, customer service agents and workforce planners. You will continue to build and grow the desk while supporting the team and leading them.

We will help you to achieve your goals by continuous professional development from your manager Iman, and support from Phillippa and Elizabeth who are the other Team Leaders in the Business Support division.

About you

As the team leader you will have experience working in a recruitment agency or you will have been a team leader of a sales team in a call centre. You know how to build and maintain relationships with people and will use this to develop new business with existing and new clients. You are sales driven with a passion for business development and achieving targets. You are committed to coaching and developing the team and will drive to continuously improve the performance of the team. You have experience of working with high volume and you love working in a fast paced environment.

We will support you from day 1, you will start our 8-week onboarding training and have a personal Learning & Development Coach to assist you, not only in the initial week but throughout your career with Randstad.

Salary range & benefits

It's no secret: we're high achievers. We push ourselves and each other, because we want the best for each other. We want to be challenged and pushed to achieve great things. For us, it's about outperforming even our own expectations to deliver exceptional results for our clients and our teams.

You will be eligible for commission. We also offer great rewards and incentives, regular awards & recognition programs, sales competitions, and an extensive employee benefits program.

If you want to inquire about the salary range for this job or other recruitment jobs, please call RIona Burke for a discussion.


Click on the apply button if you are ready to join Iman and her team in Melbourne. Not ready to apply just yet, or you have some questions first? Call Riona Burke, our Talent Partner, on 02 8095 1749 for a confidential discussion.


Recruitment, Team Leader, Contact Centre, Call Centre
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