Randstad, as an industry leader in HR services that
wants to shape the world of work, recognizes the need to always act with integrity
and to respect human rights. Randstad’s Business Principles are set around
and are supportive of our core values: to know, to serve and to trust, simultaneous
promotion of all interests and striving for perfection; they guide us to do what
is right. The Business Principles project a positive message, guide us to live up
to the core values and ensure that the needs of the world in which we work and our
business and personal behavior are aligned and reinforce one another.
Randstad is a signatory of the United Nations Global Compact and respects and supports
its ten principles with respect to human rights, labor, environment and anti-corruption.
The principles regarding labor are those outlined in the ILO Declaration on Fundamental
Principles and Rights at Work: freedom of association and the right to collective
bargaining, elimination of all forms of forced or compulsory labor, effective abolition
of child labor, and elimination of discrimination in respect of employment and occupation.
We are committed to make the Global Compact principles part of the strategy, culture
and day-to-day operations of Randstad and the ten principles are therefore regarded
as part of our Business Principles. Randstad recognizes that it also has a
responsibility for its external relationships. In its interactions with its candidates,
suppliers, customers and other business partners, Randstad strives to uphold the
Business Principles and encourages our continued active dialogue with stakeholders
in the world of work. The Business Principles are our minimum standards but, in
addition, we must always ensure that we comply with all laws, human rights principles
and Randstad’s internal policies and procedures; no one is authorized to violate
them. If the Business Principles conflict with local law then local law must be
followed while striving to act in the spirit of the Business Principles. Some of
the Business Principles will be outlined in more detail in separate Randstad Policies
and Procedures as required.
We are experts. We know our clients, their companies,
our candidates and our business. In our business it’s often the details that
count the most.
- We know and comply with the laws that govern our business, international
human rights principles and Randstad’s internal policies and procedures.
- We know and comply with competition and antitrust laws.
- We know and comply with the laws on insider trading and market abuse of
Randstad’s shares or securities.
- We ensure that our records (including those containing personal information)
are created, used, stored and destroyed in accordance with the law.
We succeed through a spirit of excellent service,
exceeding the core requirements of our industry.
- We conduct business in a fair and ethical manner and avoid any situation
that could create a conflict of interest, or the appearance of conflict, between
the interests of Randstad and our
- We do not offer, pay or accept bribes.
- We decline gifts or hospitality that could create undue influence or the
appearance of undue influence. To trust: We are respectful. We value our relationships
and treat people well.
- We treat others fairly, act with care and consideration and respect human
rights. We do not tolerate intimidation or harassment in any form.
- We respect the right to privacy, ensure that confidential information is
kept confidential and we do not abuse the confidential information of others.
- We do not misuse Randstad property for personal purposes.
simultaneous promotion of all interests:
We see the bigger
picture and take our social responsibility seriously. Our business must always
benefit society as a whole.
- We value diversity and do not discriminate on grounds of age, color, disability,
gender, marital status, nationality, race, religion or sexual orientation or any
other irrelevant or illegal characteristics.
- We do not engage with anybody that is connected with terrorism or other criminal
- We do not make contributions to candidates for public or private office, to
political parties or other political interests.
striving for perfection:
We always seek to improve and innovate.
We are here to delight our clients and candidates in everything we do, right down
to the smallest detail. This gives us the edge.
- We regard health and safety in our business, including for our corporate
and temporary workers, as the utmost priority.
- We maintain and provide full, fair, timely, accurate and understandable
contracts, records and financial information.
- We take into account and seek to minimize the environmental impact of
In the event of a breach of these Business Principles, employees should first
raise concerns through their normal (local) reporting channels, either through local
management lines or regular local contacts, such as via identified confidants, complaint
desks etc. Reporting to management is usually the fastest and preferred route, and
the best way to ensure a good and open work environment throughout the Randstad
If local reporting channels are likely to be inappropriate or ineffective, the Randstad
Misconduct Reporting Procedure (also known as Whistleblower Procedure) should be
used but this should be considered as a last resort. All concerns raised in accordance
with this procedure will be treated strictly confidentially and with the complete
assurance that there will be no retaliation against any employee filing a good faith
complaint.Reports will be investigated promptly and corrective action will be taken
where required to resolve issues satisfactorily. Although reports under the Misconduct
Reporting Procedure can be submitted anonymously, if the complainant reveals their
identity this greatly facilitates the investigation of the report.