aps3/4 helpdesk operator.

• Answering incoming phone calls and emails.
• Assist services in a timely manner with reporting payment and policy queries.
• Using call logging software to log notes of issue and resolution while on phone calls and when replying to emails.
• Handling a high volume of work ensuring phone call and email targets are met.
• Keeping up to date with relevant changes in a fast-changing environment.
• Contribute to meetings and general discussions.
• Work within a schedules environment.

• Answering incoming phone calls and emails.
• Analysis and interpretation of data to identify issues and provide solutions.
• manage a queue of work within the team.
• Provide feedback to relevant team members.
• Training new team members.
• Handling a high volume of work ensuring phone calls and email targets are met.
• Contribute to meetings and general discussions.
• Work within a schedules environment.

• Experience within a call centre like environment.
• Baseline clearance.
• Australian Citizen.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.