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application support sap/kronos in Burwood

posted:
location
Burwood, New South Wales
job type
Contract
reference number
90M0267286_1472695349
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job description

Randstad is on the lookout for an Application Support specialist to be responsible for delivering business-to-business application support to business users. They will collaborate with HR business users and internal project teams . The Application Support Analyst will combine excellent technical and functional problem-solving skills with a keen business sense to deliver best in class client-focused support.

Primary Purpose

  • Take overall responsibility for incident management and request fulfilment on the Service Desk
  • Respond to customer requests for system assistance in person, via phone, electronically diagnose and resolve HR system related issues
  • Research questions using available information resources; centralise knowledge management with built-in knowledge base
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates

Key Challenges

  • Delivering professionally managed systems support
  • Managing the relationship and interface between the client, other internal interest groups and external agencies and providers
  • Ensuring that the best practice commercially oriented approach is considered within the requirements of ethical, government and legislative boundaries
  • Developing a business approach that ensures the identification and provision of efficiencies that can maximise resources allocated to improved customer service delivery
  • Managing time and prioritising issues given that work demands can flow from a number of sources and will include deadlines
  • Building professional and productive relationships with individuals, stakeholders, suppliers and information providers
  • Keeping abreast of current and emerging best practice, Government policy and statutory requirement

To be successful in this role, you will have:

  • Experience providing user support and customer service on HR Systems
  • Experience with Kronos or/and SAP is a bonus but not essential.
  • Background in HR is a bonus but not essential
  • Taking calls and handling the incidents, troubleshoot problems and advise on the appropriate action. Streamline ticketing from requests to resolution
  • Experience in working in a service function with proven ability to improve service delivery, performance standards and customer satisfaction
  • Demonstrated analytical and problem-solving skills with a high degree of initiative and flexibility
  • Sound knowledge of systems in public sector environments particularly of those organisations making up the government agency
  • Demonstrated capacity to work in a team-based environment
  • Sound communication skills including capacity to build sound relationships with key people at all levels
  • Time management and organisation skills with ability to meet deadlines and targets
  • High level of computer literacy, particularly

If you think you have the skills for the role, then don’t delay and hit the Apply button now! Alternatively, you can email Glenn on glenn.abadilla@randstad.com.au for more information. Good luck!

skills

SAP, Kronos, Application support, HR
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