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contact centre specialists in Gold Coast

Gold Coast, Queensland
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job description

Randstad are currently recruiting for our next intake of experienced contact centre staff!

Our client is a growing contact centre on the Gold Coast offering a friendly, professional and team focused environment.

We have a number of positions available to start immediately on a temporary basis with the view for ongoing work, for superstars permanent opportunities are also a possibility!!

The preferred candidates will have intermediate to advanced MS Excel skills, previous experience in workforce planning, scheduling or rostering, along with excellent customer service skills!

Duties include:

  • Coordinating the routing of jobs for Technicians
  • Managing the Technicians daily availability
  • Liaising with clients and Technicians over the phone
  • Accurately entering data into systems / Excel spreadsheets
  • No cold calling!!

Working hours are between 6.00am–7.00pm Monday to Friday with the occasional Saturday shift.

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