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customer experience manager in Melbourne CBD

Melbourne CBD, Victoria
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job description

The Organisation

Our client is a very successful and established Mortgage Firm. Their vision is to provide both individuals and businesses with a tailored financial solution based on their needs and objectives. They are dedicated to providing excellent service and to build their value proposition perpetually with a focus to improve the strength of client relationships and satisfaction.

The Position

The business has an established team of brokers and loan processors however due to growth, the business requires further support. As Customer Experience Manager you will be expected to manage the overall loan packaging, credit submission process until formal approval. You will then pass the file onto a colleague who will manage the post approval process through to settlement and post settlement. This means you will be liaising with both clients to keep them up to date throughout the process and lenders to ensure the process is moving effectively and that the lender has the relevant information on the client. The ideal candidate will have the ability to grow into a future management position.

The successful candidate

You will have exceptional customer services skills, a proactive and positive attitude, the ability to instantly build rapport and comfort over the phone and the relevant experience to step into this environment and take ownership of the entire loan process. This means you will need to have over 2 years experience processing/packaging residential home loans in a mortgage broking or banking environment.

Does this sound like you?

This is a fantastic opportunity for an experienced, dynamic, motivated and hard working individual to work towards a Sales or Management position in a growing business. For more information please call Roland Youakim on 03 8319 1149. Otherwise please submit your application by pressing "Apply Now".

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