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customer service representative in St Leonards

St Leonards, New South Wales
job type
AU$ 25 per hour
reference number
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job description

This is a rare opportunity to join a prestigious company that is a leader in innovation and technology in St Leonards! Our client is one of most recognized companies in the world. They are currently looking for a Support Team Member to join their dynamic and fun team. Working in a fast paced environment you will be responsible for providing outstanding customer support. Experience in a similar role is a must as you will be managing a variety of enquiries and working to strict deadlines.

In this role you will be responsible for:

  • Answering customer enquiries professionally and promptly.
  • Providing customers with quality product information and consumer support.
  • Ensuring all calls are attended to within a timely professional manner.
  • Managing and escalating customer complaints.
  • Responding to customer email enquiries.
  • Dealing with issues from start to finish, essentially being 'the middle man'

Skills & Experience:

  • Previous experience in a Customer service role highly regarded (retail or telesales)
  • Highly motivated and driven ability to reach KPIs.
  • Technical/energy sector experience is not essential but would be a bonus.
  • Exceptional phone manner and communication skills
  • Intermediate MS Office skills
  • Adaptable and resilient

What's in it for you:

  • Working for a well recognized global organisation.
  • Gain further experience in a customer support role.
  • Ongoing training and development.
  • Temp- Perm opportunity

If you would like to have a confidential conversation about this role please call Jennifer Fogarty on (02) 8215 1015 or alternatively please submit your application.

apply now