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inbound retention agent in Bondi Junction

Bondi Junction, New South Wales
job type
AU$ 45,000 per year
reference number
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job description

The company

One of Australia’s largest gym’s is looking for multiple ‘Retention Agents’ for their inbound contact centre based in their head quarters in Bondi Junction. The contact centre is office based and conveniently based two minutes walk from Bondi Junction train station.

The role

This role is responsible for inspiring members to stay on their fitness journey. As a ‘retentions agent’ you will utilise both your exceptional sales and customer communication skills for a wide range of customers with varying needs. As part of the wider contact centre, the retention specialist agents are responsible for taking inbound calls from existing customers.

Main duties include:

  • Taking inbound calls from existing customers wishing to cancel
  • Reselling membership packages or offering new tailored options to keep members inspired to stay with the gym
  • Engagement with customers and building rapport via the phone
  • Work against KPIs to reach sales targets
  • Work as part of a close knit team

The candidate

To be successful in this role, you will be possess the following:

  • Previous contact centre experience
  • Sales background preferred
  • Great communication skills and able to build rapport easily with customers
  • Confident and upbeat phone manner and motivated to retain customers

In return, you will be offered

  • a base salary of $45,000- uncapped commission over 20% retention of customers per month
  • Ability to earn up to an additional $500 – $1200+ per month OTE
  • Membership for you and a friend
  • 9 day fortnight within Monday- Friday week (every second Friday off on a roster basis)
  • No cold calling
  • Positive and progressive company
  • Career progression

If you are interested in this role, please press APPLY NOW or for a confidential conversation please call Carla Thornhill on (02) 8215 1076

apply now