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industrial relations helpdesk officer in Western Sydney

Western Sydney, New South Wales
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job description

The Organisation

A large Not-For-Profit organisation established to protect the interests of employees in various industries through the provision of advise and information. The close knit customer service team located in Western Sydney are dedicated to providing support to a large member network, advising on industrial relations issues over the phone.

Key Responsibilities

The position involves providing external industrial relations advice primarily over the phone or email systems in relation to members industrial entitlements. A qualification in IR/ Social Science or Human Resources will be highly regarded, but not essential to apply for this position. Your real passion for Industrial Relations, excellent customer service skills and research abilities will see you be succeed in this position. Some of the duties are outlined below.

  • Provide timely and accurate responses to industrial inquiries
  • Utalise information on awards, agreements, union policy and publications
  • Access Industrial Databases and Intranet Information portals
  • Occasional outbound calls to members to organise meetings
  • Occasional outbound member satisfaction calls
  • Ad hoc administration as required

Skills and Experience

  • Tertiary background in related field will be high regarded
  • Customer service experience in a call centre environment is desirable
  • Excellent communication skills both written and verbal
  • Confident in MS Word, MS Excel, Internet and Intranet
  • Ability to work in a team to handle substancial volume of calls
  • A strong interest in Industrial Relations
  • A positive attitude and desire to advance their skills and knowledge

Benefits and Other Information

  • One RDO (Rostered Day Off) each month
  • Excellent training program provided
  • $55,000 Salary
  • Get your foot into the door of Industrial Relations

Both Randstad and the organisation are equal opportunity employers and value diversity at our companies. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Apply now to be considered for this unique opportunity. Please contact Kate McVicar if you have any additional questions regarding the role



Industrial Relations, Customer Service, Trade Union, Human Resources
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