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sap application support in North Sydney

North Sydney, New South Wales
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job description

My client is seeking an experienced SAP Application Support Specialist preferably with experience in Ariba (Concur is also very advantageous)

Our Australian Industry Leading client has an exciting IT driven procurement project rolling out a new Ariba IT system to support how the business will engage with their suppliers.

The Application and Training consultant will be responsible for Leading the support and resolution of application issues for an IT driven procurement project. The roll out is in the early phase and you will draw upon their technical knowledge of the system to provide support to new users whilst developing robust training and process improvement to address knowledge gaps of users.

Responsibilities of the role:

  • Resolving escalations from end users regarding application issues and queries
  • Acting as an internal technical reference point
  • Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems
  • Working with internal stakeholders (Accounts Payable and IT) to ensure issues are resolved
  • Negotiating timeframes for solution implementation with users and updating users on progress during problem resolution
  • Analysing workflow to create process maps and isolate areas of potential improvement
  • Delivering training courses regarding both technical and business skills to end users
  • Ensuring high level technical queries are escalated to support desks according to established procedures.

Key Skills

  • Strong technical knowledge of SAP applications (particularly Ariba and Concur)
  • Strong analytical and problem solving skills
  • Good time management and communication skills
  • Ability to manage multiple problems at once and prioritise issues
  • Strong customer service focus

If you have the above expeirence please "Apply Now" or feel free to give Brendan Arentz on (02) 8235 3335 for a confidential discussion

apply now