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service desk officer (level 1) in Inner Suburbs Brisbane

Inner Suburbs Brisbane, Queensland
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job description

Our client, a very well established and respected state government agency, is currently looking for an experienced Service Desk Officer to join their friendly and productive team.


  • Provide quality first point of contact for customers for ICT incidents and requests.
  • Respond to requests and incidents following the defined processes, including escalation procedures.
  • Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.

Technical Skills:

  • Microsoft Exchange
  • Microsoft Active Directory
  • Microsoft Windows Desktop and Tablet operating systems
  • Microsoft Office product suite
  • Citrix
  • Basic understanding of Data Network Communications

  • Mobile Technologies (iPhone and iPad)
  • Use of MobileIron and RSA SecurID tokens for mobility solutions.
  • LANDesk Service Desk software (or similar)
  • ITIL Incident and Request Management

    Personal Qualities:
  • Commitment to customer service
  • Fast learner and efficient worker.
  • Proactive.
  • Enjoys working and participating in a team environment.
  • Analytical and Methodical.
  • Welcomes feedback on their performance.
  • Good attention to detail.
  • Ability to absorb and organise a large amount of information.
  • Self-motivated.
  • Self-driven.
  • Ability to adapt quickly to changes in technologies and process

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