Do you have a passion for the automotive industry? Are you fluent in German and English? Do you enjoy helping others and do you have experience in customer support? You can't miss this unique opportunity in a growing company.
...
Do you have a passion for the automotive industry? Are you fluent in German and English? Do you enjoy helping others and do you have experience in customer support? You can't miss this unique opportunity in a growing company.
key responsibilities
Receive all claims submitted by customers who have purchased cars internationally; Evaluate claims from individual buyers for eligibility based on internal information and/or evidence provided by buyers; Follow up on open claims when information is pending to settle a case (missing information from buyers / additional information needed from the selling country) or when a claim is scheduled for closure but requires payment to the buyer; Provide a response to the buyer regarding the settlement of the case based on the evidence and internal checks conducted during claim evaluation (responses should be communicated to the buyer via email); Ensure that all aforementioned actions are addressed and followed up on promptly to meet commitments.
skills
high school diploma (mandatory); call center experience (an advantage); native German; advanced English (C1); resilience and commitment to the project; customer focus; customer orientation;
the application process.
See what comes ahead in the application process. Find out how we help you land that job.
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apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
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we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
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getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
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compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
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reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
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the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
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the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
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start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
Are you deeply enthusiastic about the automotive sector? Are you fluent in German and possess a strong command of English? Do you find fulfillment in assisting others and boast a track record in customer support? This exclusive chance with a thriving company in the automotive auction realm is not one to overlook.
Are you deeply enthusiastic about the automotive sector? Are you fluent in German and possess a strong command of English? Do you find fulfillment in assisting others and boast a track record in customer support? This exclusive chance with a thriving company in the automotive auction realm is not one to overlook.
Are you deeply enthusiastic about the automotive sector? Are you fluent in German and possess a strong command of English? Do you find fulfillment in assisting others and boast a track record in customer support? This exclusive chance with a thriving company in the automotive auction realm is not one to overlook.
Are you deeply enthusiastic about the automotive sector? Are you fluent in German and possess a strong command of English? Do you find fulfillment in assisting others and boast a track record in customer support? This exclusive chance with a thriving company in the automotive auction realm is not one to overlook.
Are you passionate about the automotive industry? Are you fluent in French and have a good knowledge of English?Do you enjoy helping others and do you have experience in customer service?Don't miss out on this unique opportunity with a growing company in the car auction business.
Are you passionate about the automotive industry? Are you fluent in French and have a good knowledge of English?Do you enjoy helping others and do you have experience in customer service?Don't miss out on this unique opportunity with a growing company in the car auction business.
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