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customer service medewerker in Beerse

Beerse, Antwerpen
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job description

A front office employee with a passion for customers. Tasks: - Your focus on patient & customer enables you to solve questions from customers in the Benelux; - In a structured way you are able to handle the complete order to invoice process (order taking, complaint handling, etc.). - Your technical insight helps you to deal with different processes and systems; - Due to your understanding and integrity you are capable of detecting and follow-up on Adverse Events and Product Quality Complaints; - To enable correct follow-up and handling of customer requests you thoroughly understand the processes and pharmaceutical legislation applicable in the Benelux; - Your excellent communication skills help you to connect and collaborate closely with different departments and internal/external stakeholders; - Your efficiency is key to help you optimize existing processes and define new opportunities.


- Bachelor degree and being interested in the medical world and legislation; - Knowledge of the healthcare environment and systems in the Benelux; - Knowledge of Janssen products is a plus; - Customer orientation and focus; - Able to understand and translate customer needs into concrete solutions; - Excellent communication skills (Dutch/French/English); - Knowledge of SAP is a plus; - Good knowledge of Microsoft Office and IT-literate. Temporary job until February 2017.
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