case officer.

Key Duties:

• Serve as the initial point of contact, addressing inquiries and delivering customer support
• Process interview requests and conduct housing assessments
• Handle customer responses and communication
• Ensure accurate information is recorded
• Perform home visits for property inspections as needed
• Monitor and manage outstanding arrears, rent assessments, and refunds
• Provide general administrative support

Key skills/experience required:

• Previous experience as a customer service consultant handling challenging enquiries
• Previous case management experience
• Previous property management experience
• High level of interpersonal and influential communication skills within a client-focussed and legislative environment
• Excellent verbal and written communication
• Ability to work in a fast paced environment
• Resilience and ability to remain calm in challenging situations
• Class C Driver's License

This is an AO3 position, paying $46.27 per hour plus super. This is an ongoing temporary position, with an immediate start. The position has a standard 38 hour working week and is based in Robina.

Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.

For a confidential discussion about this role please feel free to contact Aoife Bradley via aoife.bradley@randstad.com.au - 07 3100 7023.

All applications should be submitted via the application portal only.

Please note the successful candidate will be required to undergo a Criminal History Check.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.