about the company
Our client provides innovative hearing aids and hearing health services.
about the job
... - Order management: Process orders, collaborate with internal stakeholders on stock availability, prepare shipments, handle invoicing, and arrange shipments with forwarders.
- Customer Support: Respond promptly to customer inquiries regarding orders, shipments, repairs, and product availability.
- Complaint handling: Document customer feedback and collaborate with various stakeholders to resolve issues.
- Invoice handling: Validate freight invoices from forwarders and submit them to the AP team for weekly payment processing.
- Review, update, and approve repair and return orders processed by the Reverse Logistics team.
- Promptly update and close cases in Salesforce.
- Provide backup support to assigned Customer Service colleagues.
- Handle ad-hoc projects as assigned by the manager.
about the manager/team
You will be reporting to the Head of Customer Service
skills and experience required
- Minimum Diploma in Degree in Business, Supply Chain, Logistics, or related disciplines.
- Must have good communication and customer service skills
- Proficiency in Microsoft Office - Excel, PowerPoint, Word
- Self-motivated, meticulous, and organized personality
- Will to learn new systems and industry knowledge, able to work independently in a face-paced environment
If you believe you have the right skills, experience and drive to succeed, please apply now.
EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)