If you want to join an international Nordic company, be a part of the Customer Service department in Wrocław, and use your Spanish and Italian skills - apply!
what we offer- Development opportunities in the Scandinavian company focused on people and the nature
- Full benefits package (private medical care, sport/fitness benefit card, life insurance)
- Annual bonus depending on job grade (7,5% or 10% of annual salary)
- Holiday bonus from the Social Fund Budget
- Relocation package
- Hybrid working model (the minimum of 3 days in the office and the maximum of 2 days at the HO per week)
- Training platform
- Post Graduate Studies
- Provide Customer Service in commercial-related tasks and perform daily operations, including order intake and management
- Handle customer requests in Salesforce related to samples, pricing, and technical documentation
- Manage and maintain excellent quality customer data, and price lists
- Collaborate proactively and coordinate with internal stakeholders like Sales, Operations, Finance, and Logistics teams aiming for customer satisfaction and on-time delivery
- Communicate with customers through various channels, including phone, online video calls, and email through the Salesforce Case Management system
- Provide reports, certificates, and statements based on customer requests, using available data sources
- Onboard, guide, and support customers with our online platform
- Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
- Take part in additional training extending knowledge about products, systems, and processes
- You have an advanced level of Spanish (C1/C2)
- You have a min. intermediate level of Italian (B1 level onwards)
- You have a min. upper-intermediate level of English (B2 level onwards)
- You have previous experience in the Customer Service area or a similar
- You have a bachelor’s or master’s degree
- You are an open-minded person, eager to learn new things, with well-developed problem-solving skills and great communication skills
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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