customer service specialist.

Join this established organisation based in Parramatta who are committed to providing the best service and assistance to new and existing customers. This financial institution specialise in servicing customers' debts, including credit cards, personal loans and car finance and have made it their mission to provide the best outcomes for their customers. People love coming to work with them as they do really value their employees.

Your new role
As a customer service specialist you will deliver high quality customer service and play a key role in supporting their customers in a critical time of their lives.

Some of your responsibilities will include:

• Managing your own portfolio of accounts
• Establish and make contact with customers
• Advising customers on their payment options and suggesting methods of payments.
• Maintaining customer payment records.
• Investigative searches, bring out your inner private investigator
• Skip trace to locate and contact customers

Your skills and experience

• Ideally you have customer service experience (retail, hospitality or call centre)
• Prior claims, hardships or collections, this would make you stand out!
• Ability to work in a high-volume call centre environment
• Results driven and motivated to achieve targets and succeed.
• Excellent verbal and written communication skills are second nature to you.
• Prior claims, hardships or collections, this would make you stand out!
• Display resilience and assertiveness.
• Inquisitive and enjoys problem-solving, building rapport and negotiating
• Go Getter attitude!

Your benefits

• Ability to earn uncapped monthly bonus’
• No weekend work required
• Full Time Mon-Fri between 8:30-5pm.
• You will receive thorough paid onboarding training.
• An organisation that is invested in the growth and development of their people and offers great opportunities for career progression.
• Supportive managers and a diverse and inclusive environment where you can be yourself and feel valued within the workplace.

You will love working with them!

Your next step
Does this sound like the right role for you? Then apply now!
Alternatively, please feel free to contact Ella Murray Golden - Consultant on ella.murraygolden@randstad.com.au or 0426 686 033 to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.