Do you speak German and English fluently? Would you like to work in customer service?
We are recruiting for one of the biggest social media platforms.
Our client is the perfect place for creative people and you can be an important part of that.
Do you feel up to this challenge?
Don't miss this opportunity and join us!
...
customer support - german (24/7).
- posted 22 april 2024
- closes 12 may 2024
key responsibilities
Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.- Identify the root cause of reported issues and provide appropriate resolutions in order to deliver excellent service.- Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall customer experience.
Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in client’s E- commerce.
Support ad-hoc projects and initiatives per business needs.skills
Fluent in both German (C1) and English (B2)
Good communications skills
Tech savvy
Available for rotative schedules and days off (night shift)
Available to work in person (Sete Rios)
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