senior manager, communication advice centre - 160712.

Pay rate: $42.64 - $49.53 / Hour
Working hours: 9 – 5pm EST (Monday, Tues, Weds from office)


Advantages
•Gain experience within a top 5 bank
•Hybrid role
•Start date is ASAP
•Long term contract
•Competitive pay rate


Responsibilities
As a Senior Manager, Communication Advice Centre, your duties will be:
•Supporting directly content development for VP AC communication and supports Senior Executive internal and external communications and engagements – including speaking notes, video development and presentations.
•Collaborating with AC Senior Leadership and other key Advice Center partners to support communication content development and change management planning and for LOBs and AC strategic priorities (including National Office).
•Supporting Director Communication in developing a communication and change management plan and strategy that engage employees and enables advisor and leadership capability.
•Accountable for prioritizing and executing on timelines and deliverables of the Advice Center communication and change management plan.
•Providing timely communication advice and design expertise, proactive support, and counsel in implementing strategies and AC transformational initiatives for AC nationally.
•Supporting design, development and execution of change management planning for assigned key AC and strategic priority initiatives.
•Acting as advocate for Advice Centre in developing, simplifying and implementing strategic and tactical communications methods using communication channels in the most cost-effective way to maximize employee engagement, client experience, and operational excellence.
•Partnering with National Office (Corporate Communication, Business Enablement and Retail Banking – Issue Management) on BCP and enterprise initiatives where required, providing communication subject matter expertise for the Advice Center supporting embed and sustain activities, access to business impact/outcomes, feedback and insights, monitoring change effectiveness of advisor enablement and client experience


Qualifications
• Strong Advice Center business and operations acumen
•Excellent written, presentation and communication technical skills
•Experience working with and supporting executives and senior leaders
•Experience designing and rolling out communication plans leveraging multiple platforms
•Proven experience in planning and executing change
•Critical thinking mindset, quick to adapt to changing circumstances
•Excellent listening and ability to analyze communication environment, needs and opportunities
•Advocate to continuously improve the advisor and client experience

Nice to Have:
•Executive writing experience
•Change Management
•Advice Center business experience
•Cross functional project experience
•Visual communication skillset
•Bilingual capabilities, both oral and written


Summary
Interested in the Senior Manager, Communication Advice Centre role in Mississauga? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.