Our prestigious partner, a market leader of pet supplies is looking for new colleagues to join their Customer Service Department at Pécs, as a Team Leader.
Pozíció leírása / Job descriptionAs Customer Service Team Leader, you will be responsible for leading and managing a team of customer service representatives (~10 FTE), which supports German customers.
Your tasks will include:
- Develop and maintain professional relationships with customers and team members.
- Coach and mentor team members to improve their performance and achieve their goals.
- Organize daily operations, including shifts, work plans, activities, and other related tasks.
- Use problem-solving skills to address customer issues and provide effective solutions.
- Analyze data and use it to improve team performance and customer satisfaction.
- Optimize processes to improve operational excellence and efficiency.
- Collaborate with other departments to ensure a seamless customer experience
Your profile:
- 2-3 years of leadership experience in a customer support organization
- Strong problem-solving skills with a structured mindset.
- Process affinity and the ability to optimize processes in the sense of focusing on operational excellence.
- Ability to transform data into actions.
- Solid German and English language skills.
- Good communication and interpersonal skills.
- Coaching/mentoring skills for team members
- competitive salary and benefit package
- supportive and welcoming community
- people- and pet friendly work environment
- flexible work arrangement: 2 days in the office and 3 home office days per week
