service delivery manager in Belgium

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job description

Service Delivery Manager


About Randstad Sourceright:

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions.  

 Client Program Description:

  • Coordinate Recruitment Process Outsourcing program and coordinate activities of sourcing experts at the client site; in the situation with multiple sourcing experts working for one specific client.
  • 1st year dedicated to one of our RPO programs as ROD account as an onsite Recruitment Recruiter / Manager (fully invoicable / work as a Recruiter, still responsible for budget forecast and taking part at Management Meetings)
  • After +/- (depending on newprojects) a year to be responsible for multiple accounts, depending on volume
  • ROD programs / End-to-End RPO programs

 Major Responsibilities

  • Full responsibility of account(s)
  • Achieve KPI’s
  • Client satisfaction
  • Expand business
  • Prepare and execute Business Review at all client locations.
  • Optimize operational processes and assure same processes are followed at all client locations.
  • Share best practices with other sourcing experts, clients and locations.
  • Support, coach and direct functionally (new) sourcing experts.
  • Create management reports, translate these in recommendations, assure reports of all client locations are aligned

Minimum direct experience:

  • Minimum 5 years coming from RPO or Recruitment
  • Experience as a recruiter - experience in various positions of staffing industry, such as working for an agency, working as a freelancer, working in a corporate recruitment position.
  • 10 years coming from Staffing
  • Passion for sourcing & recruitment
  • Knowledge of social media
  • Business development
  • Project management experience


  • Flexibility to move between locations (triangle Antwerp – Genth – Brussels)
  • Native Dutch, Fluent in English and French
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