bilingual account manager, independent contractors in montreal

posted
job type
permanent
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job details

posted
location
montreal, québec
job category
Sales and Marketing
job type
permanent
reference number
53635INTEN
apply now

job description

Bilingual Account Manager, Independent Contractors
Location: Montreal

This position will manage a Managed Service Provider (MSP) Program Team which will own the day-to-day responsibility for service delivery to an assigned account. Leader by example; implement strategies to achieve contracted service level metrics; manage sale and delivery of services to achieve agreed end result; budget accountability; goals and objectives management; maintain communication with established clients to ensure successful business development.

Responsibilities:
Serve as day-to-day point of contact for client sponsorship and management
Resolve operational or tactical questions or problems in a timely manner
Communicate with suppliers regarding servicing requirements for account requirement and provide feedback on performance
Develop order process and support requirements. Create and maintain all account specific documents for training and support initiatives.
Develop and monitor account/client metrics reporting requirements and develop action plans associated with increasing fill rates
Work to develop best practices to streamline order management processes and increase resume submittal and placement rates Coach, motivate and direct team to achieve desired results
Mentor a team of direct reports; actively participate in employee development; review and provide feedback on performance


Requirements:
3 – 5 years of staffing industry experience as well as 3 – 5 years of experience managing people in an account management capacity
Fully bilingual in French and English
MSP experience either as the MSP or as a Supplier
Familiar with VMS Vendor Management Systems – ex. Fieldglass, Beeline
Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
Strong customer focus and customer service skills
Excellent communication, interpersonal and organizational skills
Demonstrated experience managing large, complex accounts or projects
Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvement
Strong management skills based on several years of experience, including people development and team building
High school diploma or equivalent required
Bachelor’s degree strongly preferred

Randstad Canada is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Randstad Canada will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact your Randstad Recruiter/Consultant about your needs, and we will consult with you to ensure suitable accommodation is provided.

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.



Randstad Canada is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Randstad Canada will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact your Randstad Recruiter/Consultant about your needs, and we will consult with you to ensure suitable accommodation is provided.

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
Randstad Canada