bilingual msp program manager in montreal

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job details

montreal, québec
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Sales and Marketing
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job description

Bilingual MSP Program Manager
Location: Montreal

This position will manage a Managed Service Provider (MSP) Program Team which will own the day-to-day responsibility for service delivery to an assigned account(s).

Leader by example; implement strategies to achieve contracted service level metrics; manage sale and delivery of products/services to achieve agreed end result; budget accountability; goals and objectives management; maintain communication with established clients to ensure successful business development.

Client Responsibilities:
-Management interface for daily operational issues between company, clients, and suppliers including tool management, order fulfillment, workflow process and back office processes

GP/Revenue Responsibility:
-Achieve results as defined in annual account budget

Freedom to Act/Accountability:
-Guidance given: Assignments are received in objective oriented terms. Provides guidance to subordinate supervisors or high level staff specialists based on organizational goals and company policy. Work is reviewed in terms of meeting the organization’s objectives and schedules
-Policy involvement: Establishes operating policies that affect subordinate multi-level organizational units. Interprets, executes, and recommends modifications to organizational policies

-Coach, motivate and direct team to achieve desired results
-Mentor a team of direct reports
-Actively participate in employee development
-Review and provide feedback on performance

Direct Work Involvement/Complexity:
-Serve as day-to-day point of contact for client sponsorship and management
-Resolve operational or tactical questions or problems associated with servicing assigned accounts
-Communicate with suppliers regarding servicing requirements for account requirement and provides feedback on performance
-Develop order process and support requirements for new accounts. Create and maintain all account specific documents for training and support initiatives. Responsible for project budget
-Manage work load and scheduling to support all assigned accounts
-Develop and monitor account/client metrics reporting requirements and develop action plans associated with increasing fill rates for assigned accounts
-Work to develop best practices to streamline order management processes and increase resume submittal and placement rates

-Erroneous decisions or recommendations would normally result in critical delays and modifications to project/operations; cause substantial expenditure of time, human resources and funds; and jeopardize future business activity
-Frequent contact with equivalent level inter-organizational managers and customer representatives concerning projects, operational decisions, scheduling requirements or contractual clarification. Conducts briefings and technical meetings for internal and external representatives

-High school diploma or equivalent required
-College degree strongly preferred
-3 – 5 years of staffing industry experience as well as 3 – 5 years of experience managing people in an account management capacity

-Fully bilingual in French and English
-MSP experience either as the MSP or as a Supplier
-Familiar with VMS Vendor Management Systems – ex. Fieldglass, Beeline
-Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
-Strong customer focus and customer service skills
-Experience presenting to C-level executives
-Excellent communication, interpersonal and organizational skills
-Demonstrated experience managing large, complex accounts or projects
-Experience describing and documenting project or client requirements
-Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
-Strong management skills based on several years of experience, including people development and team building
-Superior consulting, leadership, management, interpersonal and mentoring skills

Please send your cv to the following email address:

Randstad Canada is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Randstad Canada will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact your Randstad Recruiter/Consultant about your needs, and we will consult with you to ensure suitable accommodation is provided.

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
Randstad Canada