bilingual talent delivery manager | quebec | virtual and onsite in Quebec

Quebec, Québec
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job description

Talent Delivery Manager

As a Manager, Talent Delivery for Randstad Sourceright, you will develop recruiting strategies necessary to meet the client’s current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client’s staffing requirements are met and develop and maintain a positive working relationship with the client.

As a partnership leader for RPO (Recruitment Process Outsourcing) you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.

The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills.

Job Requirements & Qualifications

oBachelor’s Degree or 3-5+ years of equivalent management work experience required.

Experience Required:

o3-5+ years of related recruitment management experience.
o7+ years of recruitment experience
o1+ years of experience demonstrating strong organizational and presentation skills.
o1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities.
oMust be fully bilingual in French and English
oMust be able to work remotely in a virtual environment


oExperience working in an RPO environment managing multiple and complex client relationships
oAbility to rely on experience and judgment to plan and accomplish goals.
oExperience in resolving conflicts and gaining cooperation among peers, staff and client.
oExperience in researching complex issues and developing recommended actions.
oManagement skills based on several years of experience preferably in a matrix based environment
oAbility to build strong, effective relationships as a leader, team member, and Randstad resource.
oAbility to provide excellent customer service to both internal and external customers.
oStrong business acumen, hardworking, high integrity and a strong desire to succeed.
oEffective interpersonal and written communication skills.
oSuperior consulting, leadership, management, interpersonal and mentoring skills.
oCapable of working independently in a self-directed capacity, as well as in a team environment.



oMicrosoft Office (Excel / PPT / Word)
oGoogle apps (mail, calendar, contacts)
oApplicant Tracking Systems (ATS), (e.g. PeopleFluent, Taleo, eRecruit, Virtual Edge)
oCandidate and/or Customer Relationship Management Systems (e.g. Bullhorn, Avature)
oDigital interview platform (e.g. HireVue, Montage)

Duties and Responsibilities

Account Portfolio
•Recognize team’s overall influence to the account P&L and manage expenses responsibly.
•Active participation in forecasting and budgeting process.
•Active participation in the business review process internally and externally.
•Manage any aging issues with client bill collections.
•Audit and verify accuracy of all invoices, billing accruals, and client reporting.
•Familiar with contract schedules & contractual terms and have the ability to execute against them.
Client Relationship Management
•Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategy.
•Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency.
•Monitor account activities to ensure compliance with contractual agreements.

SLA Management
•Ensure all team members are meeting internal RSR SLAs.
•Responsible for meeting customer and candidate satisfaction targets.
•Compile data and produce presentable reports for SLA review.
•Coordinate, as needed, with Reporting Team to make any changes or improvements to reports.
•Responsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.

Monitoring of Staff
•Coach and mentor team and provide assistance as needed to reach goals.
•Assess/survey quality of work delivered by team based on established performance measures and specific client feedback.
•Follow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriate.
•Recommend training where necessary to develop skills and techniques.
•Coordinate the training to be delivered to new team members on account specific tasks and systems.

Additional Duties
•Set specific account guidelines and policies as required.
•Ensure adherence to corporate guidelines and policies.
•Ensure team members conform to client and RSR processes and quality procedures as defined.
•Manage &/or participate in periodic ad-hoc projects as required by Director, Client Delivery.

Randstad Canada is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Randstad Canada will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact your Randstad Recruiter/Consultant about your needs, and we will consult with you to ensure suitable accommodation is provided.

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
Randstad Canada
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