technical support representative in ville st-laurent

posted
job type
permanent
apply now

job details

posted
location
ville st-laurent, québec
job category
Sales and Marketing
job type
permanent
reference number
53674INTEN
apply now

job description

Technical Support Representative
Location: Ville St. Laurent

We are searching for a Technical Support Representative in Montreal to provide technical assistance to our corporate users within Randstad across 60 branches all over Canada. In this role you would be reporting directly to the Technical Support Manager.
If you have a passion for technology and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have problem solving skills along with the ability to provide clear technical instructions. You should also be familiar with remote troubleshooting techniques and have strong communication skills.
Ultimately, you will ensure prompt and accurate customer service to build and maintain corporate relations, increase user satisfaction, and build a positive experience.

Perks of working at Randstad Canada

•We are the Canadian leader in staffing services.
•We are one of the 50 Best working places in Canada since 2006.
•We have the best compensation plan in the industry, including a competitive base salary.
•We offer complete health and dental insurance packages.
•You are entitled to 3 weeks of vacation from your very first day.
•We offer a RRSP and a stock purchase plan.
•We offer several opportunities in terms of rewards, bonuses and recognition.
•We provide many continuous training opportunities that will allow you to increase your qualifications.

Responsibilities:

•50% Handle user requests via ITSM,phone or walk-ins regarding any IT related issues
•Actively listen and ask logical questions to acquire facts to understand the users needs
•Guide non-technical users with simple, step-by-step instructions
•Properly document in detail the events of each request
•Ability to work on rotating shift between 8h00 am to 6h00 pm EST
•15% Conduct onsite as well as remote troubleshooting where the business requires (only drivers license required)
•15% Prepare hardware for deployment to business to help users obtain sales objectives
•10% Follow up with clients to ensure their systems are functional and to collect
user feedback
•5% Help create, update and maintain knowledge base, procedures, processes to improve departmental functions
•5% Available to work light overtime when required
•Work with other cross functional departments to receive added support

Education & Experience:

•Minimum 2 years of technical support capacity in a desktop environment
•Minimum post-secondary diploma preferably in Computer Science
•Fluent in English & French (written and spoken)
•IT Certifications an asset
•ITIL experience an asset

Key Competencies:

•Superb communication skills
•Organized
•Autonomous
•Team player
•Customer service oriented
•Detail oriented



Randstad Canada is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Randstad Canada will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact your Randstad Recruiter/Consultant about your needs, and we will consult with you to ensure suitable accommodation is provided.

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
Randstad Canada