functional team lead in netherlands or uk

posted
job type
permanent
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job details

posted
location
netherlands or uk
job category
Human Resources
job type
permanent
reference number
1028449
apply now

job description

about Randstad Sourceright

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent
acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions. 

Randstad Sourceright EMEA offers solutions in the Europe, Middle East and Africa (EMEA) region. Working for a multi-country organization, means working with clients and colleagues with different backgrounds. This results in a digital
way of working and requires a pro-active mind-set.

job purpose

To provide an outstanding service of his/her expertise that is customer focused and drives improved organizational performance. The principal has, besides a professional role, an operational management role towards a small team of
professionals (teamlead) as well. The principal is seen as an expert and authority; he or she has a longer term strategy and acts independently.

responsibilities

The responsibilities below enable you to achieve goals and to be successful in this role.

Operational Management

Provides operational support services and sometimes acts as first-line supervisor of a transactional operations area while using existing systems and
protocols.

 Management of a small team of professionals (configuration analysts, business analysts and the technical support function).
 Counselling of professionals.
 Coordinating tasks at departmental level.

Solutions Analysis

Develops innovative solutions by integrating and analysing complex and diverse information sources.

 Evaluating, quality monitoring and keeping the products and services of the expertise up to date.
 Providing professional knowledge and knowledge of
resources/instruments of the expertise (knowledge sharing).
 Is responsible for managing the knowledge and best practice sharing activities towards the organization.
 Contributing to new forms of services and customisation in cooperation with operations and other disciplines.
 Creating training content to educate and support the organization.
 Should become a trustful and highly knowledgeable partner to the organization.
 Creating thought leadership in the working field of RSR.
 Directing external suppliers, assessing their professional services and giving internal advice about the selection of suppliers.

Leadership and Direction

Develops and/or delivers a plan for a specific area of responsibility by managing others.

 Should coordinate tasks at departmental level.
 Provide short, medium and long-term strategies that are aligned with business goals.
 Coach and mentor team members and colleagues.
 Establish metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate.
 Assess/survey quality of work delivered by teams.
 Coordinate or provide training when necessary for the purpose of improving skills or teaching new ones.
 Act as a role model for team members.

Recommendations

Recommends ways to improve support for operations by changing policies, processes, standards and practices.

 By drafting and developing customized solutions based on established criteria.
 Developing new products and services and/or elaboration of standard resources and/or contracts for the profession.
 Developing long term policies advices from the own profession.
 Advising internal and external clients in its own expertise.
 Provide consultancy services to external clients.
 Signalling and advising management and management team.
 Handling complex specialist questions within the profession and giving advice.
 Join client-facing meetings and give presentations.
Needs Assessment
 Builds complex frameworks to fully assess the scope and context of short-term and long-term business needs.
 Has vision on developments in the own professional field and translation in wishes and demands of the RSR organisation (policies, services,
products).
 Can translate the demands of customers (internal and external) into proposals for new products and services,
 periodically evaluating and optimizing their own professional services.

Project Management

Manages and delivers required outcomes for a portfolio of projects while reporting to senior colleagues.

 Implementation of products and services in the business (making an implementation plan; coordinates and monitors the implementation, internal and external information transfer by manuals, brochures and user training).
 Makes proposals for and makes improvements in the workforce processes and the expertise of the organization.
 Is point of contact for organization regarding expertise.
 Delivers innovative solutions towards the organization.
 Supports Sales and Solution Design in case of new RPO/MSP bids.

competencies

The competences below drive the behavior to perform in line with your responsibilities.

Randstad Sourceright Key competencies

Drive for Results
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, calculates return on investment; for example: by analyzing costs and benefits to inform decisions.

Customer Focus
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, is a customer champion; for example: by becoming a trusted advisor in the customer's
decision-making process.

Quality oriented
Uses comprehensive knowledge and skills to act independently while guiding and training others on taking action to increase quality.

Commercial Acumen
Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.

Job specific competencies

People Development
Builds capability of others by teaching, coaching and/or mentoring them to do an excellent job for the long-term. Specifically, provides on-the-job training; for example: by giving practical support and imparts expertise, shares reasons and rationale as well as procedures.

Collaborative Influence
Wins the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, creates cross-boundary collaboration; for example: by securing organizational support to enable collaborative working between teams/functions.

Conceptual Thinking
Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, innovates; for example: by creating new concepts that are not obvious to
others.

Project Management
Works without supervision while providing technical guidance when required on managing projects and/or programs within desired cost, time and quality parameters.

education & experience

General Education

University/Post Graduate or equivalent professional & intellectual ability

Experience

 Wide and deep experience providing expert competence.
 Significant professional experience.
 Proven experience of successfully developing and implementing projects.
 Proven ability to balance refining a long-term strategy while ensuring the short-term deliverables are being managed within a fast-paced, multiple-
priority environment.
 Demonstrated ability to advise and influence both internally and externally.
 Thought leader and established speaker.
 Experience working in a complex matrix, across multiple geographies,dealing with demanding and fast-paced client groups.
 Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers.
 Running end-to-end projects by managing various stakeholders and project team contributors (c-suite level, both internal and external).
 Knowledge of the products, tools, clients and processes of RSR.