account specialist (msp) in london/birmingham

posted
job type
permanent
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job details

posted
location
london/birmingham
job category
Human Resources
job type
permanent
reference number
965768
apply now

job description

Account Specialist

job purpose

Is responsible for developing a talent sourcing strategy that best suits the client’s needs and market conditions. Also for building relationships with hiring managers and ensuring overall sourcing plans are developed and executed to identify the best quality external consultants/contractors at competitive rates.

Should support  the business in their staffing needs by managing the supply base; executing appropriate supplier sourcing strategies and external consultant management methods to fulfil contract and project based assignments.

responsibilities

The responsibilities below enable you to achieve goals and to be successful in this role.

Needs Assessment

Investigates questions related to existing programs, processes and procedures.

  • Works with client to understand the client business, functional/technical skill needs and hiring drivers. Looks for an in-depth knowledge of client.
  • Analyses job descriptions and short lists search criteria.

Data Collection & Analysis

Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.

  • Executes periodic review meetings with stakeholders to report on progress and KPIs.
  • Creates management reports and make data analysis.

Solutions Analysis

Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.

  • Should analyse rates and rate card structures.
  • Contributes to the provision of a resourcing knowledge pool, share ideas and best practice to continually improve RSR solutions.
  • Ensures that processes are followed by complying with the workforce compliance and governance requirements of the Managed Service Program.
  • Manages the information shared between the client and the suppliers, maximizing delivery through excellent knowledge-sharing and communication.

Administration

Performs standard and non-routine administrative data processing tasks for the principle and gives colleagues advice on the proper performance of departmental processes.

  • Determines eligibility of candidate based on paper CV/rates etc.
  • Handles the administration, including relevant financial processes.

Client & Customer Management (External)

Carries out prescribed client management activities and provides support to others by following existing procedures.

Clients:

  • Daily fulfilment of temporary vacancies: intake hiring managers, distribution of job requests to suppliers, shortlisting candidates, etc.
  • Works with client, obtaining job requests, maintaining a high fill ratio.
  • Engages proactively with the client in a consultative recruiting role as the direct, primary hiring contact.
  • Solves complex problems in MSP process, sells solutions to clients and suppliers and implements solutions.
  • Builds relationships with client’s hiring managers, ensures overall sourcing strategies are executed to plan.
  • Carries out account and requisition management, producing candidate pipelines to achieve hiring success.
  • Process management in line with client specific procedures, undertaking accurate record keeping of requisition fulfilment.

Suppliers:

  • Fosters alliances, business partnerships and relationships with supplier contacts.
  • Manages a variety of relationships and directs the work of the suppliers supporting the needs of the individual client departments.
  • Evaluates regularly with suppliers, in order to improve supplier’s services.
  • Is able to develop and execute external consultant sourcing strategies to produce quality hires.
  • Participates in intakes, screening, short listing and matching candidates to client job requirements.
  • Leads external consultant rates negotiations with suppliers, securing market aligned competitive rates and to report savings.

Competencies

The competences below drive the behavior to perform in line with your responsibilities.

Randstad Sourceright Key competencies

Customer Focus

Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, improves service; for example: by asking for customers feedback and takes action for improvement.

Drive for Results

Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, strives to meet challenging goals; for example: by setting ambitious, but realistic goals for performance improvement (for self and/or own team).

Commercial Acumen

Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.

Quality focused

To set high standards to the quality of products and services and act according to these standards.

Job specific competencies

Approach to Thinking

Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, sees basic relationships; for example; by identifying simple cause and effect, or pros and cons.

Account/Client Management

Works without supervision and provides technical guidance when required on managing client accounts in a way that provides benefits both for the organization and its clients.

Negotiation

Negotiates without supervision and provides technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.

Data Collection and analysis

Works without supervision and provides technical guidance when required on analysing data trends for use in reports to help guide decision making.

education & experience

General Education

  • University; bachelor degree or equivalent professional & intellectual ability

Experience

  • Minimum of 3 years account and requisition management as functional business partner.
  • Track record in engaging suppliers to devise and execute external consultant sourcing strategies, just in time and within budget.
  • Experienced in optimizing hiring processes from an operational perspective.
  • Demonstrable ability to efficiently and effectively screen candidates to evaluate their eligibility to hire, consultatively presenting CVs/Resumes to hiring teams.
  • Experienced in daily MSP management and in working with a VMS tool.
  • Experience working on an MSP contract, on a client site, is desirable.
  • Experienced in managing orders, contracts, timesheets, payrolling, invoices and reporting.

Knowledge

  • Knowledge and experience in vendor management systems.
  • Knowledge of staffing industry and legislation.