sourcing service delivery manager in birmingham

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job details

birmingham, west midlands
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Human Resources
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job description

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions. Randstad Sourceright offers solutions across the in the Europe, Middle East and Africa (EMEA) region.


Sourcing Service Delivery Manager will be responsible for:

  • Working with the RSR management team and the client across geographies to drive the delivery of sourcing & screening services and initiatives for the client
  • Ensuring the “One Team” approach is implemented across RSR central sourcing and account and/or client delivery teams
  • Liaising with the RSR or client Delivery Managers (CAMs or equivalent) and RSR sourcing centre leadership to schedule work and monitor output
  • Monitoring performance of the sourcing & screening services against agreed internal and client success measures including any RSR or client reporting
  • Designing and managing talent pool and communication strategy in RSR or client systems (primarily CRM), liaising with client teams as required to develop client branded communication
  • Working with RSR sourcing leadership to manage and maintain high quality of data (primarily CRM and Brassring), including data accuracy
  • Becoming a subject matter expert in the CRM Tool
  • Working alongside SSC sourcing team to become a subject matter expert in Sourcing methodologies
  • People Manage UK based client aligned sourcers
  • Working closely with RSR & client recruiters to promote sourcing & screening services, gather requirements and set delivery expectations
  • Capacity Planning - Work alongside sourcing Team Leader to capacity plan sourcers workload – balancing client requirement vs sourcer capacity.
  • Working alongside RSR and Client teams to develop sourcing and screening strategies early in the recruitment process for Client Campaigns e.g. high volume or niche roles

Key activities:


Sourcing Service Management

  • Service lead for RSR sourcing services including the provision of client updates and reporting
  • Liaise with RSR management and sourcing team to generate credible market maps, insight-led sourcing activity and market intelligence
  • Liaise with client and RSR management to schedule / prioritise sourcing and research activity and monitor results
  • Ensure best practice is maintained throughout all processes and procedure (in initial weeks lead on design of best practice process and procedures)
  • Attend regular business meetings to provide updates on Campaigns and Talent pool activities to provide visibility of ‘the market’ for the onsite teams
  • Work closely with the overall team to ensure client Service level Agreements are achieved
  • RSR owner for client initiatives (e.g. Diversity and Inclusion, Talent Pooling, EVP, Media and Branding Strategy etc.)
  • Operate as Brand Ambassador for the client at all times


Sourcing Strategies / Talent Pool / Campaigns

  • Development of sourcing strategies, unique to each line of business, region or industry
  • Oversee the use of CRM tool by the RSR sourcing team to build appropriate talent pools
  • Co-ordinate and manage a calendar of campaign activities agreed with client and recruiters
  • Responsible for email production and communication (best practice)
  • Ensure emails have engaging, dynamic content and effective/ responsive designs
  • Provide input into testing strategies to gain insight into the CRM and continuously improve
  • Ensure campaigns are compliant in terms of content, working alongside Attraction Manager for approvals.
  • Utilise all social media channels (FB, Twitter, Linked in) to promote opportunities
  • Management of RSR media channel spend


Data Integrity & Reporting

  • Maintain quality of data in CRM and Brassring
  • System maintenance to ensure information is accurate at all times
  • Establishing the needs of users and monitoring user access and security
  • Writing and maintaining database documentation, including data standards, procedures and definitions
  • Communicating regularly with technical, applications and operational staff to ensure database integrity and security
  • Generating reports from CRM activities including analysis of results



  • Effectively establish, drive and maintain key client / internal stakeholder relationships in order to build credibility and trust as a Subject Matter Expert
  • Answering technical and product questions on CRM tool from team colleagues


Relationship Management

  • Manage high quality relationships with sourcing teams and RSR and Client recruitment teams, acting as the conduit for success in sifting, screening, market mapping and sourcing.


Your Qualifications:

●      5 GCSE Grade B and above, 2 A-Levels grade C and above or equivalent relevant business experience

Your Knowledge & Skills:


  • Previous recruitment/recruitment marketing experience with proven results desirable but not essential. Experience from alternative consumer sectors with marketing experience considered.
  • Experience of managing teams and projects ideally with a recruitment focus (eg sourcing solutions, attraction campaigns, diversity initiatives)
  • Knowledge and proven experience of building candidate talent pools or customer segments
  • Knowledge of recruitment systems such as ATS, VMS or CRM preferred but not essential
  • Microsoft Office (Excel/PPT/Word/Gmail) and / or Google suite of products
  • Social media literate
  • Knowledge of current trends and best practices in RPO and or MSP to include recruitment and sourcing preferred but not essential
  • Excellent communications, influencing and negotiations skills
  • Evidence that you can work well under pressure
  • Evidence that you are an excellent team player
  • Strong relationship building skills
  • Ability to manage remote relationships
  • Proactive in sharing ideas to shape the CRM role for the future


Your Experience:


  • Experience of working in the B2B, Business Services working within an MSP/RPO environment would be beneficial
  • Demonstrated ability to meet goals and deadlines


At Randstad Sourceright, we are not simply focused on output, your input matters to us. You are valued as an individual who has varying priorities and goals over the course of your career, wherever it might take you. We empower you to have your own conversations to drive innovation, to develop your career and to ensure inclusive communication across all countries and at every level.

Where could a conversation with you take us and us take you?