workforce consultant in knoxville

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knoxville, tennessee
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Human Resources
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job description

Solutions are what we do! Randstad creates staffing solutions for some of the top companies in their respective industries and we do it through a consultative approach. We want to more than just a vendor; we want to be a Business Partner.

We are currently seeking a Workforce Consultant (internal field-based role) to partner with our onsite account teams and our clients to drive the relationship by understanding the client's unique challenges and developing solutions that ensure success. Our most successful consultants have a blend of operations and consulting experience in a call center, or manufacturing, or logistics setting. They have spent countless hours collaborating with others to understand the root cause of a problem and presented workable solutions that are mutually beneficial for all parties. Those with previous experience as a Call Center Manager, an Operations Manager, consultant, Strategic business partner or with a PEO will particularly love this role.


This Workforce Consultant will support our account operations in and around the regional area (visiting each client site every 2-3 weeks required).

The Randstad In House Services concept specializes in the provision of high-volume, skilled flexible labor; aimed at improving labor flexibility, retention, productivity and efficiency. The concept provides a complete HR process from recruitment and selection, introduction, planning and management of workers through to the provision of detailed management reports.


Experience Required:

- At least 4 years experience in people & process management within a call center, manufacturing, Distribution, logistics, or warehouse environment. 

- Demonstrated knowledge of workforce analytics and operational performance metrics to gauge call center, or manufacturing and distribution process improvement progress.

- Demonstrated ability to perform analysis, make recommendations, manage change, and quantify results

-Super user of Excel, Power Point and Word

- Change agent with ability to influence others to action

- Performance management: motivating, coaching, tough conversations

- Strong analytical and quantitative skills

- Consultative in relationships

- Excellent communication skills at all organizational levels and across functions

- Innovative thinking and problem-solving

- Strategic planning

- Drive cost savings

- Process mapping

- Project management

- Strong knowledge of Microsoft applications including Excel & PowerPoint.


Other Experience that is Preferred

- Lean or Six Sigma knowledge

- Providing a safe work environment: accident prevention, investigations, reporting

- Previous P&L experience


Human Resources expertise, applied in a call center or manufacturing environment including:

- Local labor market analysis

- Recruitment processes for mass hiring

- Workforce optimization: scheduling, managing OT and idle time

- Job analysis, job descriptions, job coding

- Create effective hiring profiles and hiring processes

- Effective qualifying and screening, maintaining documentation

- Confirming and managing the legality of the workforce

- Federal, state, and local laws regarding employee rights, employer responsibilities (ADA, FMLA, Unemployment, etc.)

- Training and development of the workforce


Get to know us and find out "What More Could You Do" at Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.