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manager - outbound sales / customer service in Melbourne CBD

Melbourne CBD, Victoria
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job description

About Randstad

Randstad is proud to have become the second largest HR services provider in the world thanks to our reputation for service excellence and the fact that we're built on recommendations. If you are looking for a company who prides itself on giving each and every employee a career and is focused on people, then being a Manager of our Customer Pursuit team here in our Melbourne office is the right job in recruitment for you.

Our efforts in the area of sustainability as a professional services provider have been recognized by our inclusion in the 2015 Dow Jones. Looking back at our local operational performance - significant progress has been made across Australia; our revenue increased and our eleven different divisions grew at or above the market.

About the job

This job is open due to internal promotion. In this job, you will report into Iris. Iris started her career at Randstad in the Netherlands, where she held various positions before she transferred with Randstad to Australia earlier this year. She is based in Sydney and you and your team of 4 are based in our Melbourne office on Collins Street. You provide leadership, coach and support your team to ensure they perform to the maximum of their abilities.

The core focus of your team is to (re) engage with Randstad clients nationally to generate highly qualified leads for operational divisions. You are responsible for implementing and executing strategies in the business to ensure the conversion of prospect clients/contacts. You will work closely with the division heads and manage internal stakeholders to ensure all leads are followed up. Part of your responsibilities will be to maintain the number of leads and increase the quality that can bed passed through to the business after building relationships with these clients. There is also a large focus on project based work and pilot programs that will help to further craft the outlook of your team.

At Randstad we are always looking for innovative ways to optimize our processes. Technology with a human touch is what differentiates Randstad from our competitors.

About you

You are goal orientated and solution focused. You have strong business development / outbound sales experience and have experience in leading a team. You have strong attention to detail, adhere to process and act as a sales champion for the Randstad Business. You are willing to be hands on and to make calls to generate leads yourself. You are seen to be a mentor to your peers, someone who can train and coach to get the best out of your team members. We provide you with the management tools to support you in your day to day job to manage your team. Iris will have regular linkups with you, both via phone and face to face, she works out of the Melbourne office regularly. It is important you can adapt to change and implement changes in your business efficiently. This job can be your stepping stone into recruitment.

Salary range & benefits

It's no secret: we're high achievers. We push ourselves and each other because we want the best for each other. We want to be challenged and pushed to achieve great things. For us, it's about outperforming even our own expectations to deliver exceptional results for our clients and our teams.

You will be eligible for a bonus. We also offer great rewards and incentives, regular awards & recognition programs, sales competitions, an extensive employee benefits program.

If you want to inquire about the salary range for this job or other recruitment jobs, please call Maaike van Dijk for a discussion.


Click on the apply button if you are ready to join Iris and her team in Melbourne. Not ready to apply just yet, or you have some questions first? Call Maaike van Dijk, our Talent Partner, on 02 8215 1077 for a confidential discussion.

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