it incident coordinator in athens' northern suburbs

posted
job type
μόνιμη
apply now

job details

posted
location
athens' northern suburbs, attica
job category
information technology
job type
μόνιμη
reference number
14114
apply now

job description

Do you have experience in IT incidents? Are you interested in joining a very well known company with activities within the financial services, as IT Incident & Change Management Coordinator? Then this opportunity is for you! The position is full time and permanent, based in Athens' northern suburbs.

benefits

The company offers to the IT Incident & Change Management Coordinator:

  • attractive salary, according to market standards
  • private medical plan
  • corporate mobile phone
  • corporate laptop
  • annual bonus
  • opportunity to work within the financial services sector
  • further career opportunities
  • very nice & friendly work environment

responsibilities

As an IT Incident & Change Management Coordinator you will join the Incident Support team of the company. Your duties will be the following:

  • receives, logs and allocates a priority to all requests for incidents and system changes, related to e-transactions
  • drive the incident management process end to end
  • perform problem management and root cause analysis report
  • produce management information, including KPIs and reports
  • monitor the effectiveness of incident management
  • ensure that IT and Operations teams follow the incident management process
  • acts as 2nd level support on Incident Resolution Process
  • issue system changes schedule
  • liaise with necessary parties to coordinate change building, testing and implementation

requirements

Your profile can match the IT Incident & Change Management Coordinator in case you have the following skills:

  • 5+ years of experience as an IT Systems Administrator, IT helpdesk/support officer, IT Incident coordinator etc.
  • professional Experience and/or training in ITIL
  • ability to prioritize, assign and follow up IT incidents that are received by clients, both internal and external
  • flexibility to take over urgent issues (no hands on duties, in terms of resolving incidents)
  • strong will for further improvement

information

If you have any questions regarding this IT Incident & Change Management Coordinator vacancy, you can contact Thanos at 210 6770523, from Monday to Friday between 10:00 and 16:00. We look forward to receive your application, uploading your updated English CV by clicking the 'apply now' option.

In case that your application advances to the next stage, you may be automatically invited to submit a video, answering a few interview questions.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview.​ All applications are considered strictly confidential.