薪酬专员 in shanghai

posted
job type
contract
salary
CNY 10,000 per year
apply now

job details

posted
location
shanghai
job category
Geosciences
job type
contract
salary
CNY 10,000 per year
reference number
29211
apply now

job description

Responsibility 1. Handle efficient HR Services delivery of Payroll/T&A process according to policies and standards, taking ownership of the solutions (general inquiries, explanation and guidance of policies and procedures), identify service delivery issues by proposing appropriate actions to resolve and generally improve quality standards and metrics (including third party KPIs) by proposing solutions. 2. Ensure appropriate documentation of current status of customer queries to secure on appropriate customer service at any point in time. (E.g. holiday or sudden absence). 3. Refer issues to the HR Services (Senior) Professionals when unable to solve personally. 4. HR Services Associates are the contact point for individual queries regarding to the status of current administrative tasks of defined HR processes. The position takes ownership for the resolution of those queries ensuring timely, accurate and value add responses. 5. Handle centralized Time Administration tasks. 6. Support the development, maintenance and improvement of a detailed knowledge management of designated processes and interfaces for China. 7. Proactively supports projects and services, for example, identifying past trends in HR Services in order to recommend improvements. Requirement 1. College degree or equivalent and a basic understanding of HR processes 2. 3+ years Payroll experience 3. Good English language skills, plus local language requirements 4. Knowledge of Company’s Payroll/T&A policy and process 5. Strong communication and customer service orientation 6. High degree of reliability and motivation