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associate it operations director, application in Shanghai

posted:
location
Shanghai, Shanghai
job type
合同工
salary
CNY 50,000 每年
reference number
20169
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job description

?Accountabilities:
1. Successful Issues/conflicts resolution pertaining to IT/IS and IT/IS vendor performance and quality
2. Zone Unavailablity Of Critical Business Process YTD <=  0.1% for whole year (EP target <=0.75%)  and points deducted for critical business disruption due to IT Operations team
3. Accountable for IT/IS vendor adherence to agreed service level agreements and improvements
4. Accountable for IT/IS service quality and reliability
5. Accountable for IT/IS deployment effectiveness an change control process
6. Management of IT/IS Performance Management
7. Management of Zone Technology cost application piece
8. IT/IS vendor costs and consumption report and control 
9. Benefits tracking/realization with business owners of IT/IS projects

Qualifications and Technical competencies required:
Education
1. Degree holder in Information System, Computer Science, Information Technology, etc.  (IT related degree)
2. Leadership of IT/IS areas, IT/IS technical knowledge of HW, SW and telecomm, deep knowledge of IT/IS governance and control tools (e.g. ITIL, ISO, CMMI, etc) 

Experience
1. General IT management experience (> 10 years)
2. Managing 3rd party providers/IT controlling (>7 years) 
3. Experience in working on outsourcing models (>7 years)
4. Experience in working with Global counterpart base in Europe or US is an advantage.
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