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call center manager in Shanghai

posted:
location
Shanghai, Shanghai
job type
Contract
salary
CNY 20,000 per year
reference number
19875
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job description

Key Responsibilities:

1        Be responsible for the call center activities covering the customer call in handling, dispatching, customer complaints handling, customer satisfaction survey, and tele-marketing;

2        Buildup an effective call center platform to align with company strategy;

3        Drive customer complaints close through leverage related department engagement;

4        Solid the call center team capability on professional communication and customer handling skills;

5        Improve call center team productivity;

6        Build up call center quality KPIs and evaluation system;

7        Set up positive atmosphere in call center team;

8        Select the internal and external talents to continue enhancing the skill level of call center team organization;

9        Other tasks or projects assigned by line manager;

 

Requirement/Experience:

1        At least 5 years working experience and 3 years management experience in call center;

2        Proven experience in people management;

3        Strong leadership and ownership skills;

4        Ability to embrace change and work in a fast paced environment;

5        Passion for growth;

6        Demonstrate excellent communication and interpersonal skills;

7        Be customer focused and have strong business acumen;

8        Excellent team player;

9        Good command of English in both spoken and written;

10    Good command of MS office software application.

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