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change manager in Shanghai

Shanghai, Shanghai
job type
CNY 30,000 每年
reference number
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job description

Overall Summary of the Job

  • The Change Management function in HSS provides project and program management support and business analysis to deliver priority change-the-bank initiatives.  The Change Managers are responsible for implementing and maintaining a framework for project portfolio management and for successfully delivering the top priority projects as defined by HSS management. This role is focused on supporting a new US Custody business and as such subject matter knowledge is a requirement.    

Primary Responsibilities/Essential Functions

  • Change Process Governance:
    • Manage portfolio of priority projects defined and prioritized by the HSS management team
    • Actively manage project portfolio conflicts – schedule embargos, resource competition and delivery risk
    • Ensure benefits for initiatives are clearly understood and captured as part of approval and prioritization process
    • Drive consistency in structure, approach, content and quality of change deliverables
    • Promote and leverage best practices for project management, business analysis and governance activities
    • Align to global standards, tools and processes where practical, e.g. clarity, RBPM
  • Project Management and Implementation
    • Responsible for the delivery of change initiatives (i.e. projects delivered on time, on budget, and achieve stated benefits)
    • Manage scope and scale of projects to ensure practical expectations and progressive delivery
    • Ability to effectively drive issues and risks to closure 
    • Provide support for resource capacity planning
    • Apply relevant influence to ensure key change initiatives are delivered successfully
    • Ability to manage virtual team resources to achieve project goals
    • Actively participate in prioritization and change governance forums to reinforce communication and alignment to key management and stakeholder priorities.
  • Strategy and tactics
    • Ability to identify and recommend pragmatic options for near-term business solutions (inline w/ global strategy)
    • Manage clear-choice process to build consensus  and drive decisions for near-term options
    • Help to bridge conceptual market directives with practical solutions
  • Core Competencies and Behaviors
    • Strong motivational skills, while objectively balancing the inevitable highs and lows of major change projects
    • People & Organization: Collaborative and consensus building attitude
    • Excellent communicator at all levels and across functions
    • Accountable for tracking programme / project success criteria (even where deliverables may not be directly in control)
    • Integrity: Will make decisions in the best interest of the program / project objectives
    • Able to effectively collaborate across locations and cultures
  • Working Relationships:
    • HSS Americas (New York, Mexico, Brazil, and Argentina)
    • HSS Europe, Asia and MENA
    • Technology Services (New York, London, Hong Kong)
    • Global control functions and support teams (Compliance, Legal, KYC Services, etc.)
  • Perform other job-related duties as assigned.

Management of Risk

  • Each employee must be aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
  • Each employee must ensure compliance, operational risk controls in accordance with company or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
  • Each employee must promote an environment that supports diversity and reflects the company brand.

  Observation of Internal Controls

  • Each employee must maintain company internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year end performance assessments.
  • Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Desired Skills and Experience

  • Strong project management and business analysis skills
  • Proven track record of project delivery
  • Subject matter expertise in US custody services
  • Critical thinking and analytical skills
  • Strong relationship management and communication skills
  • Ability to build and bridge strategic options/recommendations to solve business challenges
  • Process mapping, analysis and re-engineering
  • Ability to navigate unstructured or ambiguous situations
  • Strong usage of MS applications to support analysis, reporting, and automation where possible
  • Minimum of 7 years experience in project delivery
  • Minimum of a BA/BS degree
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