cross business representative(技术咨询 日语&韩语) in shanghai

posted
job type
contract
salary
CNY 10,000 per year
apply now

job details

posted
location
shanghai
job category
Geosciences
job type
contract
salary
CNY 10,000 per year
experience
不限
reference number
29462
apply now

job description

Primary Responsibilities: ? Strictly adhere to all compliances and controls on work processes ? Strictly adhere to all internal and external service level agreements ? Process all indicated activities as per policy and procedures accurately ? Commit to team continuous improvements on process, quality and productivity. ? Review, digest and implement global, business or team level changes strictly ? Contribute to team effectiveness through cooperation, participation and a commitment to shared goals and objectives ? Work effectively in a team environment ? Meet deadlines without compromising quality and accuracy of output. ? Act as team backup to other team members Indicative Activity: CRM: ? Handle new inquiries(IR) in CRM system by following CRM process ? Follow available resources like work processes, product knowledge, web sites, Answer Center, business file shares in handling new cases ? Respond to customer inquiries timely and resolves them professionally ? With the acquired knowledge base, try to resolve the inquiries on requestor’s first contacts within CIG. ? If needed or required based on processes, properly escalate full record activities (AT) to BAT team or business stakeholders for further handling ? As AT created person, timely follow up all the AT pending cases in CRM system till closure ? Document all inquiries in CRM system timely and accurately. ? Provide any other support/services as required by Dow business clients Phone Call: ? Be initiative to answer customer phone calls with good etiquette ? Document all phone call inquiries in CRM system timely and accurately. Qualifications: Education: ? Minimum Bachelor’s degree. ? Preferably in Chemistry/Materials Science or equivalent experience. ? Language in Japanese is must. Experience in Years: ? 1 years + working experience in related field Other Qualifications: ? Able to communicate effectively in English, Mandarin and Japanese per role requirement, both in written and oral way. ? Demonstrated ability to work well under pressure and independently. ? Possess excellent interpersonal skills, good team work spirit and good telephone etiquette manner ? Possess strong customer service mindset