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customer service representative - korean speaking in Shanghai

posted:
location
Shanghai, Shanghai
job type
Contract
salary
CNY 10,000 per year
reference number
19738
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job description

??The Customer Service team aims to deliver excellent client experience by following best-in-class processes to increase efficiency. This department works closely with the sales, production and logistics departments to ensure excellent customer satisfaction.

 

Responsibility

Act as first line of contact for Henkel customers in the field of adhesive, surface treatment, and equipment

Collect and share customers feedback to supervisor and colleagues

Forward calls to 2nd level support if necessary

Respond to customer inquiries on different contact channels such as phone, email and text chat

Qualification
Bachelor's degree in Chemistry, or related chemical background
Minimum of 2 years of related customer service experience
Excellent Korean communication skills
Fast learner and proactive at work
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