digital business excellence project leader – apac in shanghai

posted
job type
contract
salary
CNY 50,000 per year
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job details

posted
location
shanghai
job category
Geosciences
job type
contract
salary
CNY 50,000 per year
experience
不限
reference number
30472
apply now

job description

? Lead and coordinate Excellence projects with Global Business Units (GBUs) aiming to create business impact by improving Customer Experience and Business Processes leveraging Digital. - Support in identifying pain points in the customer (and frontline employee) journey and removing them thanks to digital - Develop digital value proposition for the customers and assess impact on business processes (supply chain, customer service, technical support, manufacturing...) leveraging the right experts - Translate these GBU needs into a digital plan - Act as a change agent to foster adoption - Break silos - Digital is a transversal activity (M&S, Supply Chain, Customer Service, Communications, IT ...) requiring to consider and act upon all relevant aspects of the customer journey and the value chain ? As part of a first mission, manage the China Ecommerce Project, developing and implementing a strong digital marketing plan and making processes sustainable ? Codify all aspects of digital business excellence in the context of Solvay in a pragmatic and actionable manner to share best practices and methodologies with the rest of the group, becoming a strong reference by any Solvay business ready to leverage digital to achieve their strategic objectives. This will include developing toolkits and training materials ? Enrich the digital expertise of the group related to Customer experience and digital business - Follow evolutions/trends on Digital and bring new ideas or best practices from other companies and industries - Build ecosystem with external stakeholders ? Support Customer Relationship Management (CRM) & other digital platforms adoption - Animate CRM & Digital champion network in APAC - on an ad-hoc basis