The Division Manager will typically be responsible for one large or a cluster of two or more branches according to market size and complexity.
A Sub-branch Manager in a larger branch will typically lead a management team who in turn performance manage branch staff. The management team might include of one or more Customer Service Managers, Branch Sales Managers or equivalent level roles agreed within the local operating model;
As a Division Manager there is an inherent expectation of high performance consistent with the significant impact on overall business performance contributed by a large or cluster of branches;
The role belongs to the face-to-face distribution operating model which defines globally consistent structures, standards and operating procedures for Retail Bank.
The role is an integral part of Retail Bank and embraces all Retail Bank customer segments and propositions. . However there is an increasing expectation Branch Managers can lead a Wealth business;
The branch has minimal on-site administration and makes full use of all available straight through processing, centres of excellence and direct channels;
In many markets the branch has minimal on-site administration and makes full use of all available straight through processing, centres of excellence and direct channels.
Knowledge / Experience
Proven ability in team leadership and management;
Proven ability in Wealth and Retail distribution;
Strong Business Acumen;
Proven ability in relationship management in the Retail sector;
Demonstrate behaviours consistent with the Bank's Values;
Proven adherence to controls and compliance with no significant breaches;
Proven performance in a relevant Sub-branch Manager, Branch Sales Manager or equivalent position.
Strong marketing, sales, management planning, financial, leadership, project management and communication skills;
Ability to use numerical data to effectively manage branch performance
Excellent industry and sector knowledge;
Good knowledge of Wealth and Retail distribution techniques and models;
Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating;
Coaching sales techniques, best practice and sales management on a team and one to one basis;
Planning and organizing skills;
Problem solving skills;
Financial planning and related systems or processes.
Qualifications and Certificates (add local content where required)
Attain appropriate professional and regulatory qualifications as required by market;
Attain any internal standards as required by market.