operation specialist in shanghai

posted
job type
contract
salary
CNY 20,000 per year
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job details

posted
location
shanghai
job category
Education, Training & Library
job type
contract
salary
CNY 20,000 per year
reference number
29204
apply now

job description

The responsibilities include but limited to collaborating with the local distributor to drive growth and provide better customer services, and partnering with hospitals, healthcare organizations, and government agencies to advocate a higher standard of laboratory quality for better patient outcomes and to build up a strong CAP branding. This role is also required to support logistics, engage customer communication, identify and manage market risks, and improve operation effectiveness in China. Primary duties and responsibilities: Execute CAP’s marketing development plans in China to drive sales, reduce attrition, improve customer satisfaction, and meet growth objectives. ?Collaborate with distributor to improve operation effectiveness and logistic performance. ?Communicate with government agents to understand applicable regulatory requirements and influence implementation of the policy. ?Establish and maintain good relationship with key accounts to advocate the laboratory accreditation programs. ?Support new clients on boarding process and drive customer satisfaction. ?Execute and refine China standard operating procedures (SOPs) related to logistic and customer service. ?Identify China specific market challenges and create solutions to reduce and manage the risks proactively. ?Develop and support educational events in collaboration with distributor and other business partners. ?Support CAP LAP clients to ensure 100% laboratory accreditation compliance. ?Coordinate with CAP internal supporting functions. ?Create awareness of CAP brand and align China marketing activities to the CAP international brand strategy. Personal & Professional: Excellent writing and oral communications skills in both Mandarin and English required ?Business knowledge of the marketing and sales process in Healthcare industry ?Distributor management experience a plus ?Ability to work in a fast-paced environment and work autonomously to manage and prioritize multiple tasks on tight deadlines ?Ability to develop and implement market development plans ?Excellent presentation skill ?Self-starter with strong work ethic ?Integrity Technical: Outstanding Excel skills and strong data analytic ability is a must have PowerPoint, Salesforce