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service coordinator/售后协调员 in Shanghai

posted:
location
Shanghai, Shanghai
job type
合同工
salary
CNY 5,000 每年
reference number
20494
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job description

职责:

1、履行解决客户投诉和公司订单处理的任务,旨在获得公司和客户的利益。

2、协调内部和授权服务中心的技术支持,为客户提供有效和高效的服务。

3、提供准确的服务统计和报告以开发服务业务和管理。

4、主要的工作范围包括但不限于:服务协调,订单管理,报价,付款,系统操作,报告整合等。

要求:

1、 普通话标准,良好的英语听说读写能力

2、 熟练掌握office办公软件(尤其是excel),有SAP经验优先,掌握access优先

3、 良好的沟通表达能力

4、 结果导向;团队合作能力强;良好的客服意识

Major Tasks include, but not limited to

1To perform the task of solving customer’s complaints and the company’s order processing, aim to obtain the benefit of the company and the customer as well.

2To coordinate technical force of internal and authorization service center to provide effective and efficient service to customer.

3To provide the accurate service statistic and reports to develop service business and management.

4Major Tasks include, but not limited to: Service CoordinateOrder ProcessingQuotationpaymentcustomer interface Report Consolidation

 

Qualification and Experience

1、 Good command in oral, listening, reading and written Chinese and English

2、 Extensive knowledge of MS office, Outlook; Experience in SAP will be advantage; Excel, Access, Outlook skillful will be highly appreciate

3、 Good communication skills

4、 Result driven; Team work spirit; Customer drivenMature, good mental attitude; Easy going

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