If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.- Are you interested in the banking world?- Are you fluent in both French and English?- Do you have relevant customer service, phone, and call center experience?- Are you a great communicator and a people person?Our client is currently looking for customer service representatives who will work in their advice centre. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. - Position: Customer Service Agent - Advice Centre- Location: Work from home- Hours of Operation: business operates Monday - Sunday, between the hours of 6 AM - midnight - Full time- Start Date: February 15th- Training: 9 weeks training, done remotely (6 weeks of theory + 3 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution - Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work- Bonus programs Responsibilities- Inbound calls- Engage with clients in a friendly, helpful, and empathetic manner- Provide banking services and information such as account balance, balance transfers, credit card inquiries/limit increases/applications, etc. - Educate, provide advice to clients, and ensure they are taken care of by the appropriate department if applicable.Qualifications- Relevant customer service experience (6 months min.)- Phone experience is an asset- Call center experience is an asset- BILINGUAL- Good computer and keyboarding skills- Being able to take a high volume of calls (60-80 calls a day per day)- Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to firstname.lastname@example.org and add the subject line: "Customer Service Agent - Advice Centre".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.