customer support specialist in capital federal

posted
job type
tiempo completo
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job details

posted
location
capital federal
job category
Otros Sectores
job type
tiempo completo
working hours
9 a 18
reference number
54787

job description

Randstad Argentina is looking for you!
 
We are recruiting Client Support Specialists for a high level SSC start up, for a prestigious mutinational company.
 
 
The Client Support Specialist will help manage client relationships from a finance operations perspective involving coordination of new assignments, matter opening, pricing, matter management, billing, collections, and reporting; provide comprehensive and commercially focused Quote-to-Cash (Q2C) support as well as ensure that effective matter management practices are in place and being followed.
 
Responsibilities:
 
  • Serve as the primary point of contact for a portfolio of clients for Partners, client managers, project managers and others to coordinate assignments, budgeting, billing, collections, and reporting for Key Clients
  • Support the matter intake process by providing and reviewing data as needed for new engagements
  • Coordinate the implementation and maintenance of financial terms (e.g., pricing arrangements) with the relevant internal teams and client contacts
  • Coordinate the review and approval of Outside Client Guidelines and similar financial terms
  • Support client reporting requests as needed (recurring or ad hoc)
  • Ensure that issues are being resolved timely and by the right teams within the global Baker McKenzie network of offices and shared service centers (e.g. rates, budgets, e-billing, billing, etc.)
  • Interact and coordinate with other teams as needed, including Business Development, Procurement, E-billing, Pricing, and Project Management for up-stream and down-stream activities related to finance operations
  • Manage client and Partner expectations with respect to Standard Operating Procedures (SOP) as defined by the Global Process Owners and work within already established and agreed parameters
  • Work with colleagues to develop new best practices and identify new efficiencies in accordance with a culture of continuous improvement
 
Skills and Experience:
 
  • Bachelor's Degree 
  • Strong experience in Financial Management, Accounting, or Business
  • Some billing experience, preferably within a professional services environment would be advantageous
  • Proven ability to confidently influence, interact and consult with senior leaders regarding finance processes, guidelines and compliances
  • Demonstrated expertise in operational efficiency and financial accounting
  • Flexibility to work a reasonable shifting schedule is required
  • Strong project management and systemic thinking skills
  • Working proficiency in using MS Office and other productivity tools 
  • Fluency in English (verbal and written)
  • Ability to diagnose and solve problems quickly with positive energy, forward thinking, and high ethical standards 
  • Excellent interpersonal and communication skills with the ability to deal effectively at all levels throughout an international firm

 

We offer very attractive hiring terms and benefits, directly with the company. 

If you are looking for challenge, this is your opportunity!  

Working place: CABA, Retiro / Working shift: 9am to 6pm

Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades. Se tendrán en cuenta para el empleo a todos los solicitantes cualificados, independientemente de la raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad, edad o estado de veterano de guerra.

educational requirements

BECA COMPLETA