*** service manager - nsw - food prep equipment *** in Parramatta

posted:
location
Parramatta, New South Wales
job type
Permanent
reference number
90M0072120_1500359677
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job description

This role will be responsible for delivering excellent customer service to both internal and external stakeholder by providing timely response and customer satisfaction.

Also responsible for managing a team of technicians, training as needed. We are seeking prior experience in a similar role and an understanding of meeting KPIs.

Other responsibilities include:

  • Coordinating daily work functions
  • Maximising the amount of collectable DO & Charge work
  • Grow the Preventative Maintenance database
  • Ensure all invoicing is completed on a daily basis
  • Ensure that all service vehicles are checked and serviced as per manufacturer's recommendations
  • Ensure that technicians have the right stock for 1st time fix in their vehicles
  • Conduct monthly tool box meeting and report
  • Provide monthly service report
  • Commitment to the company's values of behaviour
  • Comply with the ISO:9001 Quality Management System
  • Develop and grow the financial contribution of the service area as per budgetary targets
  • Experience being sought
  • Working knowledge of food preparation equipment or similar
  • Electric, Gas or Refrigeration industrial experience
  • Knowledge of Australian Standards
  • Trade Qualification

Competencies:

  • Excellent self-organisation and the capability to manage multiple tasks
  • Excellent verbal and written communication skills
  • PC literate with MS Office Suite
  • Self starter
  • Excellent personal appearance
  • Excellent interpersonal , communication and listening skills
  • Good problem solving skills
  • The ability to delegate
  • Effective leadership skills

If you believe you have the capability to take on this role, then please don't hesitate and submit your resume in WORD format using the appropriate link. For a confidential discussion please feel free to contact Bev McLoughlin on 9615 5324. The company name will not be disclosed.

skills

Trades background - Electrical, Gas, Refrigeration, Supervisory experience, Exceptional customer service
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