appointment setter / office all-rounder – aps 3 – federal govt. in Bankstown

Bankstown, New South Wales
job type
AU$ 33 per hour
reference number
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job description


The Business Support Officer will be a point of contact for the office providing high quality professional, friendly and respectful management of telephone enquiries, and appointment scheduling.

The position requires strong attention to detail and an ability to thrive in a constantly changing environment, coupled with an enthusiasm for frontline customer service tasks. The aim is to support Planners in ensuring that all participants are well informed and have access to required information.


The Business Support Officer will be responsible for a variety of office administration and support duties to all staff including senior staff (where appropriate):

  • Provide administrative support to the Planner team.
  • Management of email and appointments / calendar system for local office and multiple staff.
  • Undertake research & investigation options available in the local area and prepare associated reports & correspondence.
  • Coordinate appointments with the use of Agency office facilities and ensure these facilities are neat and appropriately prepared for each participant.
  • Book all Planner travel, fleet management and coordinate credit card acquittal requirements.
  • Accurately enter initial participant details into the CRM system.
  • Coordinate and organise executive meetings and community forums where necessary.
  • Provide information about mainstream/disability services as part of general enquiries to the office.
  • Receive and record complaints and other feedback in the CRM data base.
  • Research best value for and assist with the procurement and purchasing of small plan components.
  • Data entry: updating/recording of information provided by participants in the CRM database.


  • Experience of Receptionist and Executive Assistant duties; travel management and coordination of the use of office facilities.
  • Data entry experience with a high level of accuracy and timeliness.
  • Ability to communicate effectively with people at all levels to ensure the smooth, efficient and on time operation of the office.
  • Understands how to work collaboratively to support the delivery of consistent, quality client service.
  • Oral and written communication skills and experience.
  • Ability to prioritise competing urgent requests in a calm and efficient manner, whilst maintaining high work standards and accuracy.
  • A high level of proficiency in Microsoft Office specifically with Outlook (managing multiple diaries)., Word, PowerPoint, CRM systems
  • A positive contemporary attitude to people with disability; and understanding of disabilities and its impact on individuals.

Thanks for your time. Any questions, please call or email Demi at Randstad on or 8215 1063

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