aps call centre operator in Canberra

Canberra, Australian Capital Territory
job type
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job description

Randstad currently have a number of opportunities ranging from the APS2 - APS4 level for individuals with a passion for providing outstanding customer service. These are call centre positions and would be highly suited to those in retail or hospitality looking for their first office based role, or those who would like to further their experience in a call centre environment.

The position involves taking inbound calls and resolving enquiries for a Federal Government department. The successful candidate will also be very confident in tech use or have the ability to learn information quickly in relation to technical products such as laptops and computer.

About the role:

  • Going above and beyond to provide fantastic customer service and provide quality advice and care to clients
  • Taking inbound enquiries and resolving on first call
  • Using multiple systems to record customer information and search for relevant information

Role specifications:

  • Full time hours
  • You must be available to work between Monday and Sunday; with the possibility of a rotating roster
  • Requirements may involve working evenings, weekends and Public holidays on a rotating basis

The successful candidate must have:

  • Customer service experience - any industry is welcome
  • Strong communication skills: both verbal and written
  • Resilience
  • Computer literate and ability to learn systems quickly
  • Professional, reliable and has a strong work ethic

If you're interested in opening the door to further opportunities, hit 'Apply Now' to forward a current copy of your CV and one of our consultants will contact you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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