business analyst - service support in Inner Suburbs Melbourne

Inner Suburbs Melbourne, Victoria
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job description

Our well-known client is currently seeking a Security Business Analyst to start immediately for a 3-month contract until end of financial year, with the possibility of extension.

The successful candidate will need proven experience with:

  • Requirements elicitation: Able to elicit technical and business user requirements from stakeholders and document
  • Use Case: Able to identify and document use cases
  • Process mapping: Develop AS IS and TO BE process maps
  • Stakeholder management: Able to work with a range of stakeholders both in the immediate team, across the business and external vendors/suppliers
  • Material development: Support creation of user guides/L5 process/instructions
  • Software tool analysis: Analyse software solutions to fit to use cases and requirements; make recommendation

We are looking for candidates who have worked on numerous security projects, specifically:

  • Supporting new ServiceNow projects
  • Support BA work required on DataCentre transformation
  • Portfolio Management
  • Other service related project and initiatives

If you're interested, please apply directly below or send your CV to


Business Analyst, ServiceNow, DataCentre, Portfolio Management, Service Support
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