business analyst in Penrith

Penrith, New South Wales
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job description

Business Analyst

  • Penrith location
  • 6-month contract – view to extend
  • Large scale projects

Randstad is on the lookout for a Business Analyst to work in an exciting Mobility project. This position requires high level communication (verbal and written), negotiation skills and formal analytical skills to support the positions role in identifying, clarifying, and translating business requirements into documentation and conceptual design from which software solutions are implemented.

This is a customer experience project with a strong focus on CRM (Customer Relationship Management).

Responsibilities include:

Business Analysis

  • High level facilitation, negotiation skills and demonstrated success at building relationship with key stakeholders involved in a project, internal or external.
  • Facilitates scoping and business priority setting for large or complex changes, engaging with stakeholders as required.
  • Working closely with business SMEs to elicit and analyse business requirements to discover the underlying business needs and information related to project requirements, through structured conversations and workshops.
  • Selects the most appropriate means of representing business requirements in the context of a specific change initiative.
  • Drives the requirements elicitation process where necessary, identifying what stakeholder input is required.
  • Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a base-line on which delivery of a solution can commence.
  • Support senior management in the application integration processes
  • Displaying strong skills in managing your own performance to deliver on strategic priorities and team business plan

Requirements definition and management

  • Identifies stakeholders and their business needs
  • Conducts investigations at a high level for business requirements specifications and feasibility studies.
  • Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
  • Applies and monitor the use of required modelling and analysis tools, methods and standards, giving special consideration to business perspectives.
  • Preparation of business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
  • Takes responsibility for the investigation and application of changes to programme scope.
  • Identifies and documents the impact on business requirements of external impacts affecting a programme or project.

To succeed in this role you have:


  • Excellent IT business analysis technical skills in process modelling including experience utilising BPMN and data analysis and modelling.
  • Previous experience working with a focus on customer experience
  • CRM experience is mandatory
  • Tertiary qualifications in an appropriate discipline such as Business Analysis, and/or demonstrated equivalent experience and training in Business or a relevant field
  • Demonstrated high level analytical and problem solving skills with the capacity and ability to work collaboratively with a team and undertake liaison with staff across a range of functional areas.
  • Good knowledge of, or the ability to quickly acquire knowledge of systems and underlying technologies such as MS SharePoint, MS SQL Server (SSRS), MS .NET
  • A commitment to customer service excellence and professional representation combined with proven ability to communicate and accept responsibilities.
  • Experience with development system and user acceptance test plans
  • Experience in the preparation of system specifications and documentation


  • Demonstrated experience in supporting applications including Technology One (Core, ECM Icon), SharePoint, SQL Server and .Net for data extraction
  • Demonstrated understanding of current and emerging information and communication technologies
  • Demonstrated experience in application supporting technologies
  • A good understanding of the role and use of IT in Local Government and relevant technology trends
  • Understanding of the ITIL framework or the ability to rapidly acquire a sound understanding of the ITIL framework

If you believe you have the skills for the role, then don’t delay and apply now! Alternatively you can email Anna Healy on for more details. Please be advised that due to the large volume of applicants we receive daily, only suitable candidates will be contacted.

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