call centre team leader - parramatta

posted
job type
permanent
salary
AU$ 90,000 per year
apply now

job details

posted
location
parramatta, new south wales
job category
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 90,000 per year
reference number
90M0360073_1536107188
phone
00 00
apply now

job description

Great opportunity for an experienced call centre team leader, with a leading health insurance provider based in Parramatta.

Your role will be to lead , coach, develop and motivate an inbound team of approximately 12 staff. You will seek ways to ensure that your team deliver both efficient and exemplary customer service, whilst also promoting the companies products and services to meet and exceed individual, team and call centre KPI's. You will also need a high degree of computer literacy.

The ideal candidate will have experience in:-

  • Managing, developing, and coaching call centre teams
  • Driving sales by ensuring staff meet individual and team KPI's
  • Communicating new developments and processes so that the team delivers effective customer service
  • Ensuring that team attendance and punctuality is effectively managed to deliver optimum levels of service

The rewards are a competitive salary with an opportunity to earn a quarterly bonuses, great career development opportunities with a company that values its staff and provides on going training and development.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Team Leader, Team Supervisor

qualification

NA

educational requirements

Secondary School/High School