case review officer in sunshine

job type
apply now

job details

sunshine, victoria
job category
government & defence
job type
working hours
4 years
reference number
00 00
apply now

job description

We are looking for professional and well presented candidates that are available early next year. Ideal candidates will have strong proven experience within problem solving, decision making and an ability to review a variety of stakeholder requests.

About the role:

  • Manage stakeholder relationships via phone and email, respond to enquiries in a timely and professional manner
  • Prioritise a high number of customer requests, problem solving where necessary
  • Exercise sound judgement when making decisions in accordance with legislative requirements
  • Handle complex and sensitive information in a confidential manner
  • Research and collect further information required for each case before making judgements
  • Obtain assistance and policy guidance from internal stakeholders when required

About you:

  • Several years experience within a similar role involved in case management and reviews
  • Ability to provide a high level of communication and interpersonal skills
  • Strong ability to build rapport and strong relationships with key stakeholders and customers
  • Excellent organisational and time management skills with a strong ability to prioritise in a busy, fast paced environment
  • Ability to work within a team as well as independently
  • Attention to detail and high level problem solving skills
  • Proven experience within decision making
  • Ability to negotiate where necessary
  • Experience within a legislative environment highly preferred
  • Initiative and confidence to tackle any task given to you
  • Ability to adapt to an ever-changing environment
  • Strong computer literacy skills, particularly Microsoft Office suite, and ability to work with specialised databases

If you are available now and interested, please submit your CV via the ‘Apply Now’ button. Please call Jessica Allardyce at Randstad for a confidential discussion on 0450607603.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Problem solving, decision making, stakeholder engagement


Not applicable

educational requirements

Vocational/Professional Qualification